FAQs

faq

General Questions

What is Flamingo?
Flamingo (or Flamingo.trade) is an innovative asset-backed NFT platform which connects sellers and buyers for art trading. We only handpick, verify and promote art and collectibles that people trust and love. By purchasing through Flamingo, you’re investing not only in your growing assets but also in the careers of artists, bringing daily inspiration into your life and supporting the future of art.
What are the benefits of Flamingo?
People love Flamingo because we offer unique values for both sellers and buyers. Some are transparency, liquidity, tax efficiency, authenticity, … You may learn more HERE.
What is NFT?
We apply the NFT technology to the Flamingo’s offering. In short, Non-fungible tokens (NFTs) are a type of cryptocurrency that represents a unique asset, for eg. your painting. NFT on Flamingo will help with transparency, traceability, liquidity and lifetime royalty. Want to read more?
How to list my art and collectibles?
Flamingo offers a managed listing service, from which our team members will do the listing for you at free of charge. Read more …
What are the fees?
Flamingo aims to offer FREE membership and provides a simple fees structure. We only charge 13.5% sales commission fee per item sold. Besides, we also have a lifetime royalty scheme from which both the original listers and Flamingo will get 1.5% each for items sold subsequently. Read more …
What is the lifetime royalty scheme?
The lifetime royalty scheme is an incentive package provided to original listers on Flamingo. Explore the details here and reap your benefits now!
How do I know that the item is authentic?
Each artwork has a respective Non-fungible token and a Certificate of Authenticity, which is provided by Flamingo, to guarantee you are collecting an authentic work of art. You will find all the information including the title, dimension, materials, and all details of the artwork. As a collector, it will be important to hold onto your NFT and certificate as it will help with the future value of the work adding provenance and context around your acquisition of the piece.

Purchase Information

How do art and collectibles get delivered?
The NFT will be delivered online while the physical item can be handled by 2 options: to store at the Vault or to ship to the buyer’s doorstep. Read more …
Does Flamingo ship internationally?
We are happy to ship artwork globally with the professional services provided by DHL, Fedex, UPS, …. To allow us to best serve you, please complete the shipping form upon checkout and try to be as detailed as possible. Including a phone or mobile contact number is always helpful for international orders.
International Taxes & Duties?
Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.
My package is lost, what should I do?
If your package is lost in transit, please email us right away at [email protected] and we will try our best to resolve the issue. For International orders, please use the provided tracking code to contact your local postal service for information on how to file a claim as we are unable to replace lost packages from international orders. Please note that Flamingo is not responsible for lost or stolen items once declared ‘Delivered’ by the delivery service.
Can I change my shipping address?
We are unable to redirect orders once they have been dispatched. Once marked as “delivered” by carrier tracking, we will try to help but are not responsible for the mistake. Please ensure the correct address is entered at time of order. It’s very, very important!
What is the return and refund policy?
We offer 30-day refund policy. You may read more HERE .
What forms of payment does Flamingo accept?
Flamingo currently accepts Visa, MasterCard, Discover, American Express and Affirm made through PayPal and also cryptocurrency.
Does Flamingo accept payment installment?
Yes, Flamingo.trade does offer installment payments for art and collectibles. Customers can purchase their desired items and pay for them in several installments over a fixed period of time. This allows customers to purchase high-value items without making a large upfront payment. Read more … .
How could I get the tax benefits?
Flamingo offer the Vault, a premium service, to help art and collectibles traders avoid some forms of tax such as the sales tax and the use tax. In addition, we also provide consultation on tax-deductible and charitable donations of artwork. Please drop us a line at [email protected] for more details.

How To Get Started?

How to list my art and collectibles?
Since Flamingo offers a managed listing service solution, our team members are going to list your items onto the platform. It is free; you are welcome :). All you have to do is to fill up an application which you can find in this LINK.
How to buy art and collectibles?
It’s super easy! Just click on the item you love and drop it into your Cart for checkout. There are many convenient payment options.
How to contact Flamingo?
Please drop us a line at [email protected]. We would love to help!

Do You Have Any Question?

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